FAQS:Transfer?

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How can I book your transfer service
You can book in 3 easy steps!
Step 1 : Check the transfer rates & availability by select vehicle type and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue shopping more transfer/tour services or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.
How can I find your staff at Bangkok Suvarnabhumi Airport when I arrive
For International Flights:
>> After you received your luggages please go to the Main Hall and proceed to EXIT # 4.
For Domestic Flights:
>> Take Gate A from baggage claim area and notice the waiting area in front of the Exit. (Please do not walk to the International Zone)
Our representative will be waiting for you at the Paging Board Area with YOUR NAME on the sign-board. Once we find you, we will direct you to the transfer point.
Note:
- In case you cannot find our airport representative: Please call to our HOTLINE PHONE NUMBER # 091-007-0007.
- Please download/print out: Bangkok Suvarnabhumi Airport Layout & Meeting Point Map
How can I find your staff at Bangkok Don Muang Airport when I arrive
International Terminal1: After exit the baggage claim area, please TURN RIGHT to the Travel Agent Meeting Point. (Near Information Center & Door No.3)
Domestic Terminal2: You will meet our staff right after exit from the baggage claim area.
Once we find you, we will direct you to the transfer point.
Can an Executive Van fit 9 passengers along with our luggage?
Yes, our Executive Van comfortably accommodates up to 9 passengers with standard-sized luggage. However, if your group is traveling with multiple large or oversized suitcases, space may be limited, and booking 2 vans would be the better and more comfortable choice for your journey. We encourage you to review the vehicle’s interior layout and trunk capacity in advance at https://www.orientalescape.com/transfer/fleet/van2/toyota-commuter . Please note that if your luggage exceeds the vehicle's capacity on the service day, any additional vehicle needed will be at the customer's expense, as we cannot be responsible for last-minute transport adjustments. To ensure a smooth trip, we strongly recommend confirming your total bag count with us prior to your travel date.
Can you provide a convertible babyseat /child seat for my kid? Any extra charge?
We understand that your children are the most precious part of your life, which is why we prioritize their safety and comfort with the utmost care. With over a decade of experience transporting thousands of families, we’ve gained an in-depth understanding of the needs and concerns of parents traveling with children and babies. Beyond careful driving and strict safety measures, all our vehicles are equipped with child safety equipment to ensure peace of mind on every journey.
Baby Car Seats
We are pleased to offer complimentary convertible baby car seats for children aged 9 months to 4 years (weight: 9-18kg / 20-40lb) at no additional cost.
The first convertible baby car seat is free of charge. For an additional car seat, there is a supplement charge of THB 300 per seat.
For children over 5 years old, a convertible baby car seat is not necessary. They can safely use our standard seat belts.
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Infant Seats
For infants from newborn to 18 months (weight: < 13 kg / < 30 lb), we offer specially designed infant seats.
An additional charge of THB 300 applies for each infant seat to cover the extra cleaning required after each use, ensuring the highest standards of hygiene.
Notice
Due to hygienic reasons and the natural tendencies of infants to have accidents, all our infant seats undergo thorough cleaning after each use. Please request an infant seat in advance. Availability is subject to prior bookings, and we reserve the right to limit availability based on demand.

Transfer from Bangkok to Pattaya, the rate quoted by you is inclusive the Motorway tickets
Using Motorway make the journey from Bangkok to Pattaya reduced to 30-40 minutes. Our transfer service already included all Express Way tickets in Bangkok city and the Motorway tickets from/to Pattaya.
Can you provide a Infant Seat for little baby (under 9 months)
For infants from newborn to 18 months (weight: < 13 kg / < 30 lb), we offer specially designed infant seats.
An additional charge of THB 300 applies for each infant seat to cover the extra cleaning required after each use, ensuring the highest standards of hygiene.
Notice
Due to hygienic reasons and the natural tendencies of infants to have accidents, all our infant seats undergo thorough cleaning after each use. Please request an infant seat in advance. Availability is subject to prior bookings, and we reserve the right to limit availability based on demand.
How can I or order the a convertible child seat
- Please make the request in your reservation form.
- Please advise age and number of child seats you needed.
Seat belt
All vehicle provide seat belt (safety belt)
We are 3 persons in total. Should we book a car or van
Normally a car should be enough for 3 passenger + some laggages. We also have a family car which available for 2-3 adults+kids. If you have many large-sized luggages, please book a van for more comfortable trip.
As the round trip booking, can I pay half on my arrival, and then pay the other half on my departure from hotel to airport
You need to make full payment for round trip transfer to guarantee your booking on 1st service date. After the payment you will received the receipt and all contact number from the driver. The receipt will guarantee that the return trip will be arrange on the departure date.
What if my luggage does not fit
It is best to let we know if you will be traveling with a lot of luggage. Most vehicle have a regular size trunk, so if you think you will have excessive luggage, let the limo company know in advance
Can your driver speak English?
All MEKHE drivers are trained to understand and speak some basic
English conversations such as directions, answer your basic queries, weather and some information about Thailand’s attractions. This is to ensure your smooth trip with us without any fuss. However, we are seeking your kind understanding about the efficiency in English of the driver that it cannot be compared to our tour-guide. They may not answerable to some underlying messages or idioms and unable to give detailed information about some places. So if you have any point that really needed to be clear and understood by us, please submit your message directly to our mailbox and indeed we will transmit it to our driver for their full awareness prior to the trip. When you need more precise and accurate information both in terms of places history or cultures, the tour guide is strongly recommended.
Can you offer us some discount
Discount & service upgrade available for :
1. Returning clients
2. Registered Partner
Your prices are all included? Any other hidden charge
Our service already include vehicle, driver, gasoline and all express way. We will NEVER charge you a service charge or other hidden charge. However, some ferry tickets (sample : Koh Chang, Koh Samui, Koh Lanta) are not included.
How can I request a baby car seat for my airport transfer
During the final step of the online booking process, the system will display optional add-ons, including various types of baby car seats. You can select your preferred option at that stage.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
More Questions
If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.
Flight delay?
Yes, of course. We always track your flight in real time.
If your flight arrives earlier or is delayed, we will know and the driver will wait for you accordingly.
There is no additional charge for flight delays.
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AL JAZEERA TRAVEL

162/4 Taweewong Road, Patong Beach, Kathu, Phuket 83150, Thailand

Email

info@aljazeera.travel

Hour: Mon-Sat 10:00-18:00 h. GMT+7

Call Us

+66 (0) 88-010-1010 [HOTLINE]